Add reminder to user who sent in an email
HI All We are on 7.4. I'm trying to send an email to the user who sent in an email as part of the process. In my process, I have a manual action Add Note followed by an automatic action Add Reminder....
View ArticleCalculation to pull out Attachment Document text
When an attachment is added into the system via email, there is currently no way that I am aware of to get that text. Currently you can only map a few fields to the "Attachment Title" attribute which...
View ArticleScript to clean up Bulk Action results
I have a couple of Bulk Action items that are scheduled to run each night. That list adds up really quick and the only way I can see to go in and clean up the results is to manually delete one by one....
View ArticleAdd Assignment and notify assignee email content
I have been asked to look at the wording that is emailed to the assignee when the add assignment task is used to assign an Incident to another analyst.Currently if notify assignee is ticked the...
View ArticleReport template in Self Service query
We are using the "My Current Activity" query on our Self Service dashboard with a report template assigned to it. It's a simple report template, posted down below. Since it shows all activity (from...
View ArticleDifference betwen "Add Assignment" and "Assign to me"
Hi, Troubleshooting mail notification I found difference betwen two methods od assignment.As showed on image - Assign to me (incident 27) is filling "Current assigned analyst" "current assigned group",...
View ArticleNew 9.5 SP1 Stand Alone Agent Not Installing.
I'm finding that creating a new stand alone agent after my 9.5 core has been SP1'ed does not work on Windows 7 or Windows XP. Based on the install logs, looks like its the install is failing on...
View ArticleAdd Assignment and notify assignee email content
I have been asked to look at the wording that is emailed to the assignee when the add assignment task is used to assign an Incident to another analyst.Currently if notify assignee is ticked the...
View ArticleOSD task fails - Return Code -85
We have a new Lenovo ThinkStation S20 that is giving us some problems with OSD. In approximately 6 attempts to run our OSD task we have had only one success. The OSD task runs ok on other machines....
View ArticleAND/OR logical operand in Process Pre-Condition
I would like to show an action only to the "Raise User" or "Requested By" of the request created. However in the precondition i am fail to use the "Current User" macro in the calculation. And if I...
View ArticleAdd reminder to user who sent in an email
HI All We are on 7.4. I'm trying to send an email to the user who sent in an email as part of the process. In my process, I have a manual action Add Note followed by an automatic action Add Reminder....
View ArticleCopy rules into a string field that can be amended
Hello, I'm having a few problems with copy rules. Basically we have a simple Yes/No drop down list that auto-populates with either 'please enter cost code' if the user selects yes and 'Cost code not...
View ArticleAdd Assignment and notify assignee email content
I have been asked to look at the wording that is emailed to the assignee when the add assignment task is used to assign an Incident to another analyst.Currently if notify assignee is ticked the...
View ArticleSetup Desktop Manager
I've got the connector setup and we are able to retreived data from the LANDesk Off Core Database. I now want to install and configure Desktop Manager to use the right click function from Touchpaper....
View ArticleChange Field Size & add html as string subdatatype
Hi Folks, We use HTML formatted email for branding purposes - which is great except that it obviously messes up the formatting of any plain text inserted into it (from notes/assignments/resolutions...
View ArticleData Analytics DTS map data rule, scheduled with query produced targets
I am finding that my DTS map data rules, when scheduled using query results as targets, more often than not, do not run for all targets. It is as if the rule starts running before they query results...
View ArticleDifference betwen "Add Assignment" and "Assign to me"
Hi, Troubleshooting mail notification I found difference betwen two methods od assignment.As showed on image - Assign to me (incident 27) is filling "Current assigned analyst" "current assigned group",...
View ArticleResolution Date field
Hi all Can someone tell me is there a way to create a query that shows my breaches by the date they expired. Currently I have a query that allows a user to select a Company and a date range that is...
View ArticleOSD task fails - Return Code -85
We have a new Lenovo ThinkStation S20 that is giving us some problems with OSD. In approximately 6 attempts to run our OSD task we have had only one success. The OSD task runs ok on other machines....
View ArticleAlternate window for Add Assignment
We currently use the Add Assigment action for our Analysts, I have been asked to create another version of the Add Assignment, the only difference being that the Analysts can only assign the Incident...
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