Oracle Client package
Has anyone tried to package an Oracle client install along with an Oracle patch? I prefer to avoid creating snapshots, so that isn't an option. I know how to use response files with the Oracle...
View ArticleScript to clean up Bulk Action results
I have a couple of Bulk Action items that are scheduled to run each night. That list adds up really quick and the only way I can see to go in and clean up the results is to manually delete one by one....
View ArticlePackage is not supported on this operating system
I'm trying to deploy a batch SD job with about 10 additional files (dll, exe, cab, etc), and on several machines I am getting this error, while on 90% of the other machines it works just fine. The...
View ArticleData Analytics DTS map data rule, scheduled with query produced targets
I am finding that my DTS map data rules, when scheduled using query results as targets, more often than not, do not run for all targets. It is as if the rule starts running before they query results...
View ArticleAdd reminder to user who sent in an email
HI All We are on 7.4. I'm trying to send an email to the user who sent in an email as part of the process. In my process, I have a manual action Add Note followed by an automatic action Add Reminder....
View ArticleScript to clean up Bulk Action results
I have a couple of Bulk Action items that are scheduled to run each night. That list adds up really quick and the only way I can see to go in and clean up the results is to manually delete one by one....
View ArticleDifference betwen "Add Assignment" and "Assign to me"
Hi, Troubleshooting mail notification I found difference betwen two methods od assignment.As showed on image - Assign to me (incident 27) is filling "Current assigned analyst" "current assigned group",...
View ArticleAdd Assignment and notify assignee email content
I have been asked to look at the wording that is emailed to the assignee when the add assignment task is used to assign an Incident to another analyst.Currently if notify assignee is ticked the...
View ArticleAlternate window for Add Assignment
We currently use the Add Assigment action for our Analysts, I have been asked to create another version of the Add Assignment, the only difference being that the Analysts can only assign the Incident...
View ArticleOracle Client package
Has anyone tried to package an Oracle client install along with an Oracle patch? I prefer to avoid creating snapshots, so that isn't an option. I know how to use response files with the Oracle...
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Is it possible to create Knowledgebase Articles via WebDesk ?
As far as I can tell Knowledgebase Articles are created using the "New Article" shortcut, within the Administration->Knowledge Management Administration menu ? Our engineers use the WebDesk...
View ArticleReturn code 65451
When i try to deploy a image,the computer starts with deploy buth the command screen stops after a few seconds. The return code: 65451Result: Unknown status code 0x8DB9FFAB, 3513:65451return code -85...
View ArticleAdd reminder to user who sent in an email
HI All We are on 7.4. I'm trying to send an email to the user who sent in an email as part of the process. In my process, I have a manual action Add Note followed by an automatic action Add Reminder....
View ArticleCalculation to pull out Attachment Document text
When an attachment is added into the system via email, there is currently no way that I am aware of to get that text. Currently you can only map a few fields to the "Attachment Title" attribute which...
View ArticleOSD task fails - Return Code -85
We have a new Lenovo ThinkStation S20 that is giving us some problems with OSD. In approximately 6 attempts to run our OSD task we have had only one success. The OSD task runs ok on other machines....
View ArticleAfter upgrading to 9.5 pxe booting to a provisioning template is not working
Another issue after upgrading to 9.5. We are now unable to pxe boot to a provisioning template. Well, we are able to pxe boot to the point where we choose the template, but then nothing. It times...
View ArticlePackage is not supported on this operating system
I'm trying to deploy a batch SD job with about 10 additional files (dll, exe, cab, etc), and on several machines I am getting this error, while on 90% of the other machines it works just fine. The...
View ArticleReport template in Self Service query
We are using the "My Current Activity" query on our Self Service dashboard with a report template assigned to it. It's a simple report template, posted down below. Since it shows all activity (from...
View ArticleAdd End User Form
Dears, please advise me how i can add End User form to the Shortcut Bar? thanks all
View ArticleData Analytics DTS map data rule, scheduled with query produced targets
I am finding that my DTS map data rules, when scheduled using query results as targets, more often than not, do not run for all targets. It is as if the rule starts running before they query results...
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