Hello,
I'm having a few problems with copy rules. Basically we have a simple Yes/No drop down list that auto-populates with either 'please enter cost code' if the user selects yes and 'Cost code not required' if the user selects no.
The copy rules work fine but I'm wanting the user to be able to modify the field the copy rule populates information into, for example when the field say's 'please enter cost code' the user can delete this wording and enter the cost code into the same field. But because it is a related object this free text field is greyed out and doesn't allow me to modify the field when required.
I've tried adding an attribute from the incident object to the reference list window but this just seems to be greyed out all the time when I try modifying the reference list values, hope I've explained this ok!
Can anyone help?
Thanks,
Matt