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Response level don't change on assignment
Hello all, I field up my response agreements like this:It's quite simple, we have 3 Incidents Urgency, but we also have different calendar type depend of the group. Support group is 24/7 and other...
View ArticleLocal keyboard blocked after applying autofix for Win32.Trojan.Agent
Can anyone help?We have just applied a fix to Win32.trojan.Agent through patch and compliance as we had around 10 - 15 devices detected. We observed that LDMS requested a machine reboot following this,...
View ArticleCalculation - is current user a member of a specific group
How can I determine in a calculation if the current user belongs to a certain group? It does not have to be a primary or current group, just the fact that the user belongs to the group is all I need. Alex
View ArticleCan a group box be collapses as default?
We have a cool action which chronologically displays all the Notes, With Customer and Back from Customer information. I am thinking of displaying straight on the main Incident & Request form, but...
View Article16395 Error
I have created a brand distribution job and task, I pushed it to a 1000 machines. I have a large number of machines that come back with error 16395 (The package is already installed), This is the first...
View ArticleCalculation - is current user a member of a specific group
How can I determine in a calculation if the current user belongs to a certain group? It does not have to be a primary or current group, just the fact that the user belongs to the group is all I need. Alex
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SLM console shows all installed products in all computer groups even when a...
When using the Software License Monitoring web console (LDMS 9.6 SP1) with a LDMS user that has been associated to a single scope that include just a certain type of devices, however this user can see...
View ArticleSelf Extracting Zip then run installer - HowTo
I am currently deploying Office 2010 via UNC admin share and settting the deployment method to "run at source"This works perfect, but I have some apps that need to be copied to the target machine and...
View Articleclient has initiated asynchronous policy execution
Hi, We just upgraded to Management Suite 9.60.0.244When I try to distribute an exe file I get this message and return code 1354.There is also an exclamation mark on the task and when I start it is...
View ArticleBasic questions with Patch Management
Hello, I apologize for the basic nature of my questions and confusion, but I have been reviewing the manual and documentation and also viewing as many videos as I can find to watch. However, I'm...
View ArticleCalculation - is current user a member of a specific group
How can I determine in a calculation if the current user belongs to a certain group? It does not have to be a primary or current group, just the fact that the user belongs to the group is all I need. Alex
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Create Multiple Child Changes to Update CI's
I have a process which allows the user to select multiple CI's to update a Date field to say its been Audited The system allows them to select the CI's and in the history confirms them all as Selected...
View ArticleAutomatically fill in Incident Source
I don't remember if this object exists by default, but we have an object under Incident called Incident Source. This tells us how the incident was relayed to us - did the customer call in, email, come...
View ArticleReturn Code 1163 while trying to capture a profile
I'm running 9.6 SP1 and when I try to capture a profile I'm getting a 1163 return code. I've looked around and can't seem to find anything that explains return code 1163 as related to 9.6 SP1. Any...
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Customize appearance of Knowledge search results
Can I customize the appearance of "Knowledge search results" on webdesk/selfservice?- to use the Incident custom number instead of incident ID- to take out the URL- etc. Thanks
View ArticleCannot login Management/Web console with the account I had entered in...
I am using the LAN Management Suite 9.5, when I try to login Management/Web console with the account I had entered in "Username" field (e.g. "domain\ldadmin"WITH full LANDesk admin right), however, it...
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SLM console shows all installed products in all computer groups even when a...
When using the Software License Monitoring web console (LDMS 9.6 SP1) with a LDMS user that has been associated to a single scope that include just a certain type of devices, however this user can see...
View Articleclient has initiated asynchronous policy execution
Hi, We just upgraded to Management Suite 9.60.0.244When I try to distribute an exe file I get this message and return code 1354.There is also an exclamation mark on the task and when I start it is...
View Articlehow to uninstall landesk client without server application?
Our company was sold from a large corporation who used LANDesk to remotely administrator computers. We did not know that we should have had them initiate an uninstall before we transitioned off of...
View ArticleSelf Extracting Zip then run installer - HowTo
I am currently deploying Office 2010 via UNC admin share and settting the deployment method to "run at source"This works perfect, but I have some apps that need to be copied to the target machine and...
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