Setting a Prefix for the 'Process Ref' attribute in Queries

Issue:

Setting a Prefix for the 'Process Ref' attribute when using Queries to distingush between Incident, Problems, Changes, Request, and other modules

However there are some modules that do not contain a prefix which will give you a double colon with an ID number when using the 'Process Ref' Attribute, such as request Management

LDSD Change:

In LANDesk Service Desk 7.3.x and above calculations have removed the need for the Trigger to insert a value before the ID# on an IPC.  With this change a calculation has been added to the following:

Module:  Process Management

Object: Process

Attribute: Process Ref

Calculation: 'After Read'

import System

static def GetAttributeValue(Process):

ClassType = Process.Class.Name

Prefix=''

if ClassType == 'Incident':

Prefix='I'

if ClassType == 'Problem':

Prefix='P'

if ClassType == 'Change':

Prefix='C'

if ClassType == 'Task':

Prefix='T'

if ClassType == 'Call':

Prefix='c'

if ClassType == 'Activity':

Prefix='H'

return String.Format("{0}:{1}", Prefix, Process.Id)

Resolution:

Browse out to the 'Process Ref' attribute and modify the calculation to include as an example the Request Management Module:

if ClassType == 'Request':
  Prefix='R'

I have also attached a .txt document which you can copy and paste or just copy and paste one line and modify as needed.

LDSD Version:

7.3.x and above