Hi
I'm trying to make a on-hold incident move on automatically after x days.
I have created a targetduedate on a "on-Hold" collection and setup a precondition where the targetduedate > now then value = true.
After a lot of messing about I've got the calculation working. After the precondition I have an auto action add reminder and to move it into a different status. When the precondition is satisfied, the auto action is available BUT the process doesn't move on.
Anyone know how to get round this?
The aim of the game is to move on a process after x days and email the analyst to attend to the incident.
Any help appreciated.