Hello all - I've poked around in the community and the documentation for Service Desk, tried a few things like the data import troubleshooting, but haven't found enough to resolve our issue. I figured I'd toss it out here and see if anyone had any ideas before I enter a case or bug our consultant.
We're running 7.7.1 and the SCCM import hasn't worked quite right ever since it was set up. The main issue is that *some* of the computers are not updating when the import runs. For example, the one listed in the error message below will not update the last logged in user, which we use to show a user's devices in various areas. From what I can gather, the ones failing are computers that were added to Service Desk during or shortly after our initial setup. Machines added more recently seem to update normally when something changes.
In the log, these systems seem to correspond to error entries such as the one below. If I'm understanding it correctly, it means the import is trying to add a duplicate of an existing record...but shouldn't it just update the existing one instead of adding a new one? If the consultant added them all in one import or other source, would this prevent the import running now from succeeding? I apologize for my ignorance if it's something simple; I have nearly a year under me with this system but still feel like a n00b
Here's the error I'm seeing:
1/15/2015 8:58:56 AM : Cannot insert duplicate key row in object 'dbo.cf_config_item' with unique index 'index$cf_config_item$title'. The duplicate key value is (bf582264-76d3-41e9-bf22-6c305e192353, PF026N95).
The statement has been terminated.
Thanks for any help or direction you can provide!
