Hi,
We have just done a fresh install of Management Suite 2016 on Windows Server 2012 with a new database. I have begun packaging some of our applications and have run into a new issue I did not have with 9.6. All of my packages are getting stuck on active with a 1354 return code and a result note saying the "Client has started processing the task". The example below is a simple MSI distribution package which shows the issue. This issue is happening on all of our packages.
Task ID:
Policy XML
<?xml version="1.0" encoding="utf-8"?>
<ClientPolicy xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<PolicyInfo>
<PortalInfo>
<p>
<Name>Title</Name>
<Val>Google Chrome</Val>
</p>
<p>
<Name>Description</Name>
<Val>Google Chrome</Val>
</p>
<p>
<Name>Category</Name>
<Val>Browser</Val>
</p>
<p>
<Name>CategoryID</Name>
<Val>14</Val>
</p>
<p>
<Name>ID</Name>
<Val>28</Val>
</p>
<p>
<Name>Size</Name>
<Val>52396032</Val>
</p>
<p>
<Name>Type</Name>
<Val>MSI</Val>
</p>
<p>
<Name>PublishedDate</Name>
<Val>3/1/2016 9:23:40 AM</Val>
</p>
<p>
<Name>Tags</Name>
<Val>64 Bit,Microsoft Windows</Val>
</p>
<p>
<Name>Logo</Name>
<Val />
</p>
<p>
<Name>ScreenShot_0</Name>
<Val />
</p>
<p>
<Name>ScreenShot_1</Name>
<Val />
</p>
<p>
<Name>ScreenShot_2</Name>
<Val />
</p>
<p>
<Name>ApplicationVendor</Name>
<Val>Google</Val>
</p>
<p>
<Name>EstDownloadTime</Name>
<Val>5</Val>
</p>
<p>
<Name>EstInstallTime</Name>
<Val>5</Val>
</p>
<p>
<Name>RebootExpected</Name>
<Val>False</Val>
</p>
<p>
<Name>TaskName</Name>
<Val>Google Chrome - 2/26/2016 10:55:38 AM</Val>
</p>
</PortalInfo>
<Mode>Required</Mode>
<ItemType>SWD</ItemType>
<TaskIdn>1104</TaskIdn>
<LeaveInPortal>false</LeaveInPortal>
<Interval>Once</Interval>
<PolicyHash>S1PKtSSJ7NH8hC0GTw5P2lg2U/o=</PolicyHash>
<TaskName>Google Chrome - 2/26/2016 10:55:38 AM</TaskName>
<MultiTaskProtection>false</MultiTaskProtection>
<TaskLastSavedDate>Tuesday, March 1, 2016 9:23:40 AM</TaskLastSavedDate>
<PushTask>false</PushTask>
</PolicyInfo>
<RunInfo>
<Settings>
<p>
<Name>IgnoreSubsequentAttempts</Name>
<Val>False</Val>
</p>
</Settings>
<IgnoreSubsequentAttempts>false</IgnoreSubsequentAttempts>
</RunInfo>
</ClientPolicy>
SDCLIENT LOG
- C:\Program Files (x86)\LANDesk\LDClient\Data\sdclient.log
Tue, 01 Mar 2016 09:23:54 Core name 'Our Sever' obtained from the registry
Tue, 01 Mar 2016 10:06:25
Tue, 01 Mar 2016 10:06:25 CPolicyHistory::LoadHistoryDaysToKeep: Registry settings for task history maintenance mode (Days To Keep) is '5'
Tue, 01 Mar 2016 10:06:25 PostInstallInventoryScan: Getting post package install inventory delay setting.
Tue, 01 Mar 2016 10:06:25 PostInstallInventoryScan: Not running post package install inventory scan, the inventory scan delay value is out of range, min is 5, max is 60, current value is '-1'
Tue, 01 Mar 2016 10:06:25 The nostatus flag has NOT been set.
Tue, 01 Mar 2016 10:06:25 Core name 'Our Sever' obtained from the registry
Tue, 01 Mar 2016 10:06:25 Sending task status, cmd line -coreandip=Our Sever -taskid=1104 -retcode=229638145 -complete -pkgid=28
sdclient_task1104
- C:\Program Files (x86)\LANDesk\LDClient\Data\sdclient_task1104.log
Tue, 01 Mar 2016 09:23:55 ******* sdclient starting to process task *******
Tue, 01 Mar 2016 09:23:55 Task id to process: 1104
Tue, 01 Mar 2016 09:23:55 Command line: /policyfile="C:\ProgramData\LANDesk\Policies\CP.1104.RunNow._chDj1tTzFaLrt2OsiRQH9ZQC0pM=.xml"
Tue, 01 Mar 2016 09:23:55 The nostatus flag has NOT been set.
Tue, 01 Mar 2016 09:23:55 Core name 'Our Sever' obtained from the registry
Tue, 01 Mar 2016 09:23:55 Sending task status, cmd line -coreandip=Our Sever -taskid=1104 -retcode=229392442 "-ldap=CN=user,OU=Faculty&Staff,DC=ourdomain,DC=EDU" -pkgid=28
Tue, 01 Mar 2016 09:34:02 File (\\ourserver\Deploy\Software\Google\googlechromestandaloneenterprise64.msi) is cached locally
Tue, 01 Mar 2016 09:34:02 The nostatus flag has NOT been set.
Tue, 01 Mar 2016 09:34:02 Core name 'Our Sever obtained from the registry
Tue, 01 Mar 2016 09:34:02 Sending task status, cmd line -coreandip=Our Sever -taskid=1104 -retcode=229392444 "-ldap=CN=user,OU=Faculty&Staff,DC=ourdomain,DC=EDU" -pkgid=28
Tue, 01 Mar 2016 09:44:04 About to call DownloadFiles (1 files) with these settings:
Tue, 01 Mar 2016 09:44:04 m_allowedBandwidthWAN: 50
Tue, 01 Mar 2016 09:44:04 m_allowedBandwidthLAN: 75
Tue, 01 Mar 2016 09:44:04 m_discardPeriodSeconds: 604800
Tue, 01 Mar 2016 09:44:04 m_preserveDirectoryStructure: 1
Tue, 01 Mar 2016 09:44:04 m_bUseWanBWForPush: 0
Tue, 01 Mar 2016 09:44:04 m_bSynchronize: 0
Tue, 01 Mar 2016 09:44:04 Allowed download methods(m_downloadControl):
Tue, 01 Mar 2016 09:44:04 PeerOneSource
Tue, 01 Mar 2016 09:44:04 Peer
Tue, 01 Mar 2016 09:44:04 Source
Tue, 01 Mar 2016 09:44:04 m_preferredServerControl: AttemptPreferredServer
Tue, 01 Mar 2016 09:44:06 The nostatus flag has NOT been set.
Tue, 01 Mar 2016 09:44:06 Core name 'Our Sever' obtained from the registry
Tue, 01 Mar 2016 09:44:06 Sending task status, cmd line -coreandip=Our Sever -taskid=1104 -retcode=229392444 "-message=100%" -pkgid=28
Tue, 01 Mar 2016 09:44:06 The nostatus flag has NOT been set.
Tue, 01 Mar 2016 09:44:06 Core name 'Our Sever' obtained from the registry
Tue, 01 Mar 2016 09:44:06 Sending task status, cmd line -coreandip=Our Sever -taskid=1104 -retcode=229392258 "-ldap=CN=user,OU=Faculty&Staff,DC=ourdomain,DC=EDU" -pkgid=28
Tue, 01 Mar 2016 09:54:39 ExpandEnvironmentVariables Result: /i /quiet /norestart
Tue, 01 Mar 2016 09:54:39 MSI Client Thread
Tue, 01 Mar 2016 09:54:39 PackagePath: [\\ourserver\Deploy\Software\Google\googlechromestandaloneenterprise64.msi]
Tue, 01 Mar 2016 09:54:39 Execute Msiexec.exe with command Line: "Msiexec.exe" /quiet /norestart /i "C:\Program Files (x86)\LANDesk\LDClient\sdmcache\Deploy\Software\Google\googlechromestandaloneenterprise64.msi" REBOOT=ReallySuppress
Tue, 01 Mar 2016 09:55:55 MSI result DB50000
Tue, 01 Mar 2016 09:55:55 Rebooting system if needed
Tue, 01 Mar 2016 10:06:25 processing of package is complete, result 229638145 (0x0db00001 - code 1)
PolicyTaskHandler.exe.log
03/01/2016 09:23:43 INFO 13736:1 RollingLog : Core has changed, resetting the core language cache
03/01/2016 09:23:43 INFO 13736:1 RollingLog : Getting core language for Key:CurrentLanguage Language:ENU
03/01/2016 09:23:43 INFO 13736:1 RollingLog : Getting core language for Key:LegacyLanguage Language:ENU
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\LANDesk.ManagementSuite.Data.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\package.data.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\LANDesk.ManagementSuite.HPPowerSettings.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\LANDesk.ManagementSuite.HPBiosSettingsPolicy.Business.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\LANDesk.ManagementSuite.SecureEraseSettings.Business.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\AVBiz.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\patchbiz.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Current language: ENU
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Using culture info: en-US
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\PatchManagement.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\LANDesk.ManagementSuite.SoftwareDistribution.Business.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\LANDesk.PWM.Data.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\AlertBiz.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\PanelManager.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\UserManagement.Business.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\RCBehaviorBiz.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\CommonAgentSettingsProvider.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\LANDESK.MDM.Console.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\LANDesk.PWM.Business.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : Verify strong name for <C:\Program Files\LANDesk\ManagementSuite\ManageLdappl.dll> returned True. wasVerified: True
03/01/2016 09:23:44 INFO 13736:1 RollingLog : [Task: Google Chrome - 2/26/2016 10:55:38 AM, TaskID: 1104, ProcID: 13736] : ***PolicyTaskHandler run options***
03/01/2016 09:23:44 INFO 13736:1 RollingLog : [Task: Google Chrome - 2/26/2016 10:55:38 AM, TaskID: 1104, ProcID: 13736] : Accelerated push: [True]
03/01/2016 09:23:44 INFO 13736:1 RollingLog : [Task: Google Chrome - 2/26/2016 10:55:38 AM, TaskID: 1104, ProcID: 13736] : Use DNS/WINS resolution for discovery: [True]
03/01/2016 09:23:44 INFO 13736:1 RollingLog : [Task: Google Chrome - 2/26/2016 10:55:38 AM, TaskID: 1104, ProcID: 13736] : Wait for machines to finish: [False]
03/01/2016 09:23:44 INFO 13736:1 RollingLog : [Task: Google Chrome - 2/26/2016 10:55:38 AM, TaskID: 1104, ProcID: 13736] : Maximum Push or Policy-supported push run time minutes: [15]
03/01/2016 09:23:44 INFO 13736:1 RollingLog : [Task: Google Chrome - 2/26/2016 10:55:38 AM, TaskID: 1104, ProcID: 13736] : Verbose logging: [False]
03/01/2016 09:23:46 INFO 13736:1 MDMConsole.MDMTaskHandler : MDMTaskHandler.FilterNodesAndProcess(): Called with 1 computer IDs, Task ID 1104
03/01/2016 09:23:46 INFO 13736:1 MDMConsole.MDMTaskHandler : Queueing 0 devices to notify pipe.
03/01/2016 09:24:07 INFO 13736:1 RollingLog : [Task: Google Chrome - 2/26/2016 10:55:38 AM, TaskID: 1104, ProcID: 13736] : PolicyTaskHandler finished processing task, setting task status to [PULL_AVAILABLE]...