Security - "not auto-protected"
Hi all, Just noticed this today (running 9.6 SP1)-- I usually run the inspection to see if any new computers are reporting that they do not have anti-virus installed. Today for the first time, I...
View ArticleAllow analysts to create new queries in Web Desk
I know this is probably super easy, I just haven't been able to find the permissions. I've tested giving Analyst all privileges under Configuration\Designers, and analysts still cannot create...
View ArticleInstalling Outlook 2013
Need some help with this.I created a .MSP with OCT for Outlook 2013 and placed the file in the updates folder. I created the package in LANDesk and ran it on a test machine. LANDesk shows that its...
View ArticleProblems with vulscan.exe (8.80.2.31) after applying patch...
Recently we applied patch LD88-Spyware-20722-882v2to our Management Suite 8.8SP2A.I have a ticket open, but curious if anyone else is experiencing the following issues:1 Performance issues...
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Customize appearance of Knowledge search results
Can I customize the appearance of "Knowledge search results" on webdesk/selfservice?- to use the Incident custom number instead of incident ID- to take out the URL- etc. Thanks
View ArticleCount number of incidents attached to a problem
HI Can some one please help me with writing a query. I want to see a report which displays number incidents attached to a problem
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Missing Adobe Acrobat Reader patch version 11.0.11
Hello, last published Adobe patch definition was LANDESK Patch News Bulletin: Adobe has Released one Update Reader MUI Version 11.0.10 10-DEC-2014 I found this information LANDESK Patch News Bulletin:...
View ArticlePackage is not supported on this operating system
I'm trying to deploy a batch SD job with about 10 additional files (dll, exe, cab, etc), and on several machines I am getting this error, while on 90% of the other machines it works just fine. The...
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Unresolve decision based on created by
I need to add an assignment when the unresolved action is taken that uses a decision to work out who is taking the un resolve action. if end user the assigns to a group if not end user then add...
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Remote Control Viewer Through the Web Console Won't Install Automatically
We recently applied Component Patch 2015-0321to resolve an issue with drive mapping. While it fixed that issue, it presented another. If it wasn't obvious, we're on LD 9.6 Sp1. Prior to the patch, to...
View ArticleLANDesk Agent Install step fails while OS Provisioning
I couldnt get the agent to install during the OS provisioning , it fails at confighandler.exe step. I looked at the logs and it says as below, 2015-04-23 16:25:35(3408-5004)...
View Article9.6 console unbearably slow
since updating to LDMS 9.6 & still after applying SP1, my consoles are very slow. Often when switching between queries, clicking on pc's, selecting tasks, distro packages, or any other screen...
View ArticleWhen converting to Patch Management, what to do with WU settings?
I'm converting us from WSUS to LDMS Patch Management. I've read all about best practices and we've been patching for a few months now but I want to get more aggressive with the move to PM. How have you...
View Articlesteps to create a crystal report.
Hi, Has anyone designed below listed crystal reports, and has any steps to create the same. 1. Mean Time to Respond by Assignment group and category. 2. Mean Time to Resolve by Assignment Group broken...
View ArticleLinks to tickets and request forms all go to self service home page. When...
This just started happening a few days ago. LANDesk Service Desk 7.7.3. Users have to click on a link twice to get to the destination.
View ArticleSelf Service Portal examples
Does anyone have some design examples they'd be will to share on how you did your Self Service Site? Also, does anyone use Dashboards on the Web Desk portion for their Analysts. Just getting ready to...
View Articleunable to delete or modify criteria on a system filter
I have a filter that was initially set for raise user on requests that filters based on the person making the request. We have opted to filter instead based on department rather than manager, so I have...
View ArticleUEFI PXE Boot issues - PXE-E99: Unexpected network Error
Good Day, I'm not sure what caused my issue, but I'm unable to PXE Boot from UEFI (this worked in the past) Running 9.6 SP1 I have tried re-deploying my PXE rep with no luck The issue may have started...
View ArticleUnable to PXE boot
Hi! I've go a new Dell Latitude E7450 but it does not boot into PXE although the network adapter seems to be the same as in previous E7440 model.I am only getting message:IP addresses: 127.0.0.1waiting...
View ArticleProblems with vulscan.exe (8.80.2.31) after applying patch...
Recently we applied patch LD88-Spyware-20722-882v2to our Management Suite 8.8SP2A.I have a ticket open, but curious if anyone else is experiencing the following issues:1 Performance issues...
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