We currently use the Add Assigment action for our Analysts, I have been asked to create another version of the Add Assignment, the only difference being that the Analysts can only assign the Incident to a group and not an individual Analyst. so the ANalyst has two options add assignment and escalation.
On the face of it I need two different windows but not sure if I can assign the same process to each and it seems to create and new action I need to create the entire object so a new object for Escalation that is identical to the Assignment object. (tried to do this I can't replicate the assignment object simply can't locate all the collections)
Is there a way to copy Assignment and rename it Escalation? bit lost there must be a simpler way!!
Any Ideas welcome.