Wondering if it is possible to configure a Request workflow to handle optional paths based on the result of a task. For example, in Incident, the last task completed prompts the user for options (resolve or create another task), and if they choose to resolve, it prompts for cause and resolution. That is handled in a business rule; I need to do something similar in a workflow.
In my case I need to build a 'request for change' SR where the first step is for a team to review/evaluate the request and determine one of three next steps: 1. deny/cancel, 2. send to another team for additional analysis, or 3. send to an approval board for prioritization.
I can build workflows for each of those options, but the trick is in how to handle more than two optional outputs. An Approval gives me only two options. I really need a prompt, but we can't use Prompts in workflow...
Could I use a rule for the task that prompts to update a field value, then use an "if" block to direct the next block in the workflow? Not sure if there would be timing issues with that.