I have an issue where all of the analysts should click on the Service Request button of the service to get into the service form or otherwise (if analyst clicks on the empty space of the service) it will take him/her to the Configuration Item.
Below window appears to the analyst if he/she clicks on the empty space rater than clicking on the service request button
Kindly tell me if there is any solution to this issue.
Should I change the configuration for the analysts so they don't use the self service and instead they use the web-access to do their work? or is there a way or work around to configure the self service in a way that the analyst can not access the configuration item?