Hi all.
Through the course of rolling out servicedesk to our end users, we've found that having three buttons actually confuses people. The buttons being Save & Submit, Save, and Cancel.
Cancel and Save & Submit are easy enough but people forget what they are doing and save their ticket without submitting it.
Is there a way to just hide or remove the Save button all together? I try to tell people that its the equivalent to saving a draft email...edited and saved but not sent, but its still an extra step/possible trap for users in the long run and removing that button would elminate any issues all together with confusion.
I know you can hide all three fom a site, but I don't see how you can hide/remove just one.