Hi,
We have a web page that is being fired into LPM using SOAP, and then to Event Manager via a Web Service to create a new incident in Service Desk- this works fine. The LPM process is as follows:-
However, the SOAP post contains a lot of technical detail that we need added to the incident, but will not be appropriate to be placed into the incident description field.
I was wondering therefore if it is possible to add this information in as a note? I know Add note is an action that can be configured in Event Manager, and also as part of an LPM workflow.
I have tried to do this using Event Manager (the LPM rendered XML file I am using is below) but I am new to LPM and it doesn't seem to work.
I am wondering if there is a timing issue, where the note cannot be created as the incident has not yet been created? I am also wondering if I am referring to the Note.Text object correctly in the XML file? I assume it may work better adding a note as part of an LPM workflow after the Web service has been called, but I am not sure how to do this, and from my brief investigations I need to add the incident reference if adding a note here which I assume can be done via SQL?
If anyone has any thoughts or guidance on how I can achieve this it would be much appreciated.
Kind regards,
Karl