Hello all,
I'm just starting using Crystal Reports, my manager ask me to create a report with few informations he needs. I took a crystal report class few weeks ago, but this class was only to help me to understand the interface.
The first thing I'm trying to get on the report is:
Total of incident from date x to y
Total of problem from date x to y
Total of request from date x to y
Than I'll make a graphic with those numbers to be able to compare the difference between those 3 processes.
The problem I have right now, I can get the total of incidents, but when I want to get the total of problem, I get no data, loosing the count of incident also.
On DB expert I selected im_incident, pr_problem, rm_request and pm_process. I removed all links except them to the pm_process.
I created 2 parameters field, one for starting date and another one for end date
I created 3 formula field :
- one for the date : Date(ShiftDateTime({pm_process.pm_creation_date}, "UTC,0",""))
- one for the incident count: Count ({im_incident.im_id})
- one for the problem count: Count ({pr_problem.pr_id})
I can put either Incident Count or Problem Count, both working individualy, but when I put both of them in my report, I get no data from my formula.
Anyone can help me on this?
Thank you!
