Hi Experts,
We have few actions like Assign to Analyst, Resolve etc are getting displayed on Incident even if the Incident is not assigned to that particular group.
Scenario:
1. If Service Desk opens a new ticket and assign it to Group A
2. Group A have access to all actions when open Incidents from his My Group Work gadget.
3. Also Group B Analyst when open the same Incident has access to all actions.
Hence i want to limit few actions based on assigned group.
Like the Resolve Incident action should be available to only assigned group and not all groups.
Please advice.